Independent Foreclosure Review. 
                Office of the Comptroller of the Currency (OCC) and Board of Governers of the Federal Reserver System (FRB)
                Financial Remediation Framework.  

The Office of the Comptroller of the Currency (OCC) and the Board of Governors of the Federal Reserve System (FRB) developed a Financial Remediation Framework that provides examples of situations where compensation or other remediation is justified because of errors or problems during a homeowner’s foreclosure process.

The independent consultants for the servicers that are not participating in the Agreement will use the Financial Remediation Framework to recommend remediation for financial injury identified during the Independent Foreclosure Review. The servicers will prepare remediation plans based on the independent consultants’ recommendations. The federal banking regulators must approve each servicer’s remediation plan.

The categories included in the Financial Remediation Framework are not intended to address or to cover all possible scenarios or remedies for homeowners who may require compensation or other remediation for financial injury.

Read the Frequently Asked Questions (FAQs) that accompany the Framework to understand how remediation will work.

For questions, call 1-888-952-9105.
Monday through Friday, 8 am - 10 pm ET or Saturday, 8 am - 5 pm ET

Third Party Assistance
If you are a homeowner working with a housing counselor, attorney or other third party who is assisting you with a Request for Review Form that has already been submitted, please call 1-888-952-9105. Be prepared to provide the following borrower and property information: the borrower(s) first name & last name and current mailing address; the Independent Foreclosure Review reference number (if available); the loan number and property address of the mortgage loan; the last 4 digits of borrower Social Security or Tax Identification Number (SSN/TIN).

The Independent Foreclosure Review is monitored by federal banking regulators, the Office of the Comptroller of the Currency and the Board of Governors of the Federal Reserve System, to ensure a fair and impartial process.

Assistance is available in over 200 languages, including: Chinese, Korean, Vietnamese, Tagalog, Hmong and Russian.

Watch out for scams—there is only one Independent Foreclosure Review.
Beware of anyone who asks you to pay a fee for any foreclosure review service.

For additional information, visit the Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System, the Prevent Loan Scams, or the Loan Scam Alert websites.