The Office of the Comptroller of the Currency (OCC) and the Board of Governors of the
Federal Reserve System (FRB) developed a Financial Remediation Framework that provides
examples of situations where compensation or other remediation is justified because of
errors or problems during a homeowner’s foreclosure process.
The independent consultants for the servicers that are not participating in the Agreement
will use the Financial Remediation Framework to recommend remediation for financial injury
identified during the Independent Foreclosure Review. The servicers will prepare remediation
plans based on the independent consultants’ recommendations. The federal banking regulators
must approve each servicer’s remediation
The categories included in the Financial Remediation Framework are not intended to address
or to cover all possible scenarios or remedies for homeowners who may require compensation
or other remediation for financial injury.
Read the Frequently Asked Questions (FAQs) that accompany the Framework to understand how
remediation will work.
For questions, call 1-888-952-9105.
Monday through Friday, 8 am - 10 pm ET or Saturday, 8 am - 5 pm ET
Third Party Assistance
If you are a homeowner working with a housing counselor, attorney or other third party who is assisting you with a
Request for Review Form that has already been submitted, please call 1-888-952-9105. Be prepared to provide the
following borrower and property information: the borrower(s) first name & last name and current mailing address; the
Independent Foreclosure Review reference number (if available); the loan number and property address of the
mortgage loan; the last 4 digits of borrower Social Security or Tax Identification Number (SSN/TIN).
The Independent Foreclosure Review is monitored by federal banking regulators, the Office
of the Comptroller of the Currency and the Board of Governors of the Federal Reserve
System, to ensure a fair and impartial process.
THE INDEPENDENT FORECLOSURE REVIEW IS FREE.
Watch out for scams—there is only one Independent Foreclosure Review.
Beware of anyone who asks you to pay a fee for any foreclosure review service.