As part of consent orders with federal banking regulators, the Office of the Comptroller
of the Currency (OCC), the Office of Thrift Supervision (OTS), and the Board of
Governors of the Federal Reserve System (FRB), the Independent Foreclosure Review
was established to determine whether eligible homeowners suffered financial injury
because of errors or other problems during their home foreclosure process between
January 1, 2009 and December 31, 2010.
Borrowers will receive notification of the results of the Financial Freedom (OneWest)
and IndyMac Mortgage Services reviews beginning in March 2014 and continuing through
the fall of 2014. If the consultant determined that a borrower should receive
financial remediation, the borrower will receive notification of that determination
directly from OneWest. If you have questions about your remediation call 1-800-500-6097,
Monday through Friday, 8:00 a.m.–8:00 p.m. CST.
The Independent Foreclosure Review Process continues for the following servicers
at this time: OneWest (IndyMac).
The submission window is closed. Homeowners who were eligible to participate
in the program were required to complete and submit a Request for Review Form no
later than December 31, 2012.
El período de presentación ha finalizado. Los propietarios de casa que creían
ser elegibles para participar en el programa tenían que completar y presentar un
Formulario de Solicitud de Revisión a más tardar el 31 de diciembre de 2012.
For questions, call 1-888-952-9105.
Monday through Friday, 8 am - 10 pm ET or Saturday, 8 am - 5 pm ET
Third Party Assistance
If you are a homeowner working with a housing counselor, attorney or other third party who is assisting you with a
Request for Review Form that has already been submitted, please call 1-888-952-9105. Be prepared to provide the
following borrower and property information: the borrower(s) first name & last name and current mailing address; the
Independent Foreclosure Review reference number (if available); the loan number and property address of the
mortgage loan; the last 4 digits of borrower Social Security or Tax Identification Number (SSN/TIN).
The Independent Foreclosure Review is monitored by federal banking regulators, the Office
of the Comptroller of the Currency and the Board of Governors of the Federal Reserve
System, to ensure a fair and impartial process.
THE INDEPENDENT FORECLOSURE REVIEW IS FREE.
Watch out for scams—there is only one Independent Foreclosure Review.
Beware of anyone who asks you to pay a fee for any foreclosure review service.